Welcome to Relocation Professionals!

Relocation Professionals values your privacy. This notice describes what information we collect, how we use it, and, if necessary, those with whom we share it.

By using Relocation Professionals, you are accepting the practices described in this Privacy Policy. Your use of the application and website is also subject to our Terms and Conditions.This Privacy Policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This Privacy Policy has been developed and is maintained in
accordance with all applicable federal and international laws and regulations and specifically with The Personal Information Protection and Electronic Documents Act (PIPEDA – Canadian regulation).

  1. GENERAL INFORMATION

    2. The personal data of the users that are collected and processed through:

    • http://www.relocationprofessionals.ca/
    • https://www.helpmemoving.com/

    Will be under responsibility and in charge of:

    • Relocation Professionals.
    • Richard@rpmoving.com
  2. TYPES OF INFORMATION GATHERED

    3. The information we learn from customers helps personalize and continually improve your experience at Relocation Professionals. Here are the types of information we gather:Information You Give Us. You provide information when you search, read and watch the content, register as a user, use the services, use the website or communicate with us. As a result of those actions, you might supply us with the following information:

    • First and last name
    • Email address
    • Phone number (includes WhatsApp)
    • Address
    • User content
    • IP address
    • Payment information
    • Any additional information relating to you that you provide to us directly through our application.

    Relocation Professionals will not collect any personally identifiable information about you,
    unless you provide it.Payment information: Your credit/debit card or payment data will be processed by “Square”
    (payment platform) which will treat and safeguard your data with total security and with the sole purpose of processing transactions made through the platform. Relocation Professionals reserves the right to contract any payment platform available on the market, which will process your data for the exclusive purpose of processing transactions made through the platform. Please consult “Square” privacy policy here:https://www.squarespace.com/privacy

    GOOGLE Analytics

    We use Google Analytics provided by Google, Inc., USA (“Google”). These tool and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control address (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information
    generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and platform and improve our service. Please consult Google’s privacy policy here: https://policies.google.com/privacy

    Automatic Information

    Like many websites, we use “cookies.” We obtain certain types of anonymous information which is not personally identifiable when your web browser accesses Relocation Professionals or third-party content served by or on behalf of Relocation Professionals on other websites. Some of the information we collect and analyze includes the
    Internet protocol (IP) address; computer and connection information such as browser type, version, and connection speed; purchase history; and the content you searched for, viewed, and possibly purchased.

  3. HOW LONG WE KEEP YOUR DATA

    4. Personal data will be kept for the time necessary for the provision of the website and services. The owner may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the owner may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to
    erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

  4. HOW WE USE YOUR INFORMATION.

    5. In general, we use the information we collect primarily to provide, maintain, protect and improve our current application and services. We use personal information collected through our platform as described below and described elsewhere in this Policy to:

    • Identify you as a user in our system.
    • Users registration.
    • Provide moving services
    • Process payments.
    • Provide quotes.
    • Publish products, properties, goods and jobs through listings in the website.
    • Facilitate between users’ sellers and buyers.
    • Improve our services, website, and how we operate our business.
    • Understand and enhance your experience using our website and services.
    • Send emails through bulk email delivery platforms such as MailChimp.
    • Respond to your comments or questions and for our support team to provide service;
    • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages.
    • Communicate with you about upcoming events and news about products and services

      • offered by Relocation Professionals and our selected partners.

    • Marketing purposes of Relocation Professionals.
    • Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
  5. HOW DO YOU GET MY CONSENT?

    6. By using the website, registering as a user and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on
    the terms contained in this privacy policy. You may withdraw your consent by sending us your request via the contact information or the contact page.

  6. SOCIAL NETWORKS

    7. On our platform and website, you will find links and functions linked to different social networks, in which you can share your information.It is advisable to consult the privacy policy and data protection of each social network used on
    our website and platform.Facebook: https://www.facebook.com/privacy/explanation Google: https://policies.google.com/privacy
    Twitter: https://twitter.com/privacy Pinterest: https://policy.pinterest.com/en/privacy-policy
    YouTube: https://www.youtube.com/howyoutubeworks/policies/community-guidelines/

  7. HOW WE SHARE INFORMATION

    8. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
    Third-Party Service Providers. We employ other companies and individuals to perform functions on our behalf. Examples include process payments (Square), sending email, analyzing
    data, providing marketing assistance, providing search results and links. They have access to personal information needed to perform their functions, but may not use it for other purposes.
    Business Transfers. In the event that Relocation Professionals creates, merges with, or is acquired by another entity, your information will most likely be transferred. Relocation
    Professionals will email you or place a prominent notice on our Website before your information becomes subject to another privacy policy.
    Protection of Relocation Professionals and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and
    conditions and other agreements, or protect the rights, property, or safety of Relocation Professionals, our users or others. This includes exchanging information with other companies
    and organizations for fraud protection and credit risk reduction.With Your Consent. Other than as set out above, you will receive notice when personally
    identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.
    Anonymous Information. Relocation Professionals uses the anonymous browsing information collected automatically by our servers primarily to help us administer and improve the
    platform and website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities.
    This information is not personally identifiable. Email Address. The email address that you supply to us for purposes of receiving our email communications will never be rented or sold to a third party.

  8. PROTECTING YOUR INFORMATION

    9. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If transactions are
    processed on the Website, transaction information is transmitted to and from the website in encrypted form using industry-standard SSL connections to help protect such information from
    interception. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and
    those persons you have authorized to have access to such information. Relocation Professionals follows generally accepted industry standards to protect the personal
    information submitted to us, both during transmission and once Relocation Professionals receives it. No method of transmission over the Internet, or method of electronic storage, is
    100% secure. Therefore, while Relocation Professionals strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
    We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

  9. YOUR RIGHTS

    10. You have the following rights in relation to your personal data provided to Relocation Professionals:

    • Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact information.
    • Rectify, Restrict, Limit, Delete: You can also rectify, restrict, limit or delete much of your information.
    • Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances.
      In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.

    • Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to
      the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to
      process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.
    • Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local
      supervisory authority. Users can exercise all these rights by contacting us through the contact information or the contact page.
  10. CHILDREN’S ONLINE PRIVACY PROTECTION

    11. We are in compliance with the requirements of The Personal Information Protection and Electronic Documents Act (PIPEDA – Canadian regulation) regarding the protection of the
    personal data of minors. We do not collect any information from anyone under 18 years of age. Our website and products are all directed to people who are at least 18 years old or older. If
    you become aware that your child has provided us with personal information, please contact us. If we become aware that a child has provided us with personal information, we will take
    steps to delete that information, terminate that person’s account, and restrict access to that person.

  11. EDITING AND DELETING INFORMATION

    12. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be
    incorrect. You can change, modify, rectify and delete your Information at any time, please contact us through the contact information. To opt-out of Relocation Professionals email,
    follow the instructions included in the email. Your request should be processed within 7 days.

  12. SUPPLIERS AND OTHER THIRD PARTIES

    13. Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information Relocation Professionals collects from you. If you disclose
    your information to others, whether other users or suppliers on Relocation Professionals, different rules may apply to their use or disclosure of the information you disclose to them.
    Relocation Professionals does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Relocation Professionals
    is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Relocation Professionals site. Relocation Professionals encourages
    you to ask questions before you disclose your personal information to others.

  13. CHANGES TO THIS PRIVACY POLICY

    14. Relocation Professionals will post modifications by date to this Privacy Policy to inform you of any changes. Relocation Professionals reserves the right to modify this Privacy Policy at any
    time, please review it frequently.

  14. ENFORCEMENT

    15. Relocation Professionals regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Relocation Professionals treatment of
    personal information by contacting us. When we receive formal written complaints, it is Relocation Professionals policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate
    regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Relocation Professionals and an individual.

  15. CONTACT US

    16. If you have questions or concerns about these Privacy Policy and the handling and security of your data, please contact us through our contact page or via the contact information below:
    richard@rpmoving.com